Shipping, Returns & Refunds

1. Delivery times

• Printed items are made to order. Each listing shows two times: how long the maker needs to make and ship it (processing time), and how long delivery usually takes after that.
• Most orders arrive within 1–3 weeks of ordering, depending on where the maker is and where you are. Each listing shows the country it ships from.
• Digital files are ready to download right after payment, from the order page and the confirmation email.

2. Shipping rates and carriers

• Shipping is charged once per shop per order, however many items you buy from that shop. The rate is shown on the listing and again in your cart, before you pay.
• Some shops offer free shipping above an order amount; the listing and cart show when it applies.
• Every printed order ships with a tracked carrier. You get an email with the tracking number when it leaves the maker, and it's on your order page too.

3. Where we ship

We ship to: Argentina, Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Chile, Colombia, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong SAR China, Hungary, Iceland, India, Ireland, Israel, Italy, Japan, Kuwait, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Peru, Philippines, Poland, Portugal, Qatar, Romania, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Türkiye, United Arab Emirates, United Kingdom, United States. Some shops ship only within their own country; the listing says so.

If an order crosses a border, your country may charge import duties or taxes. Unless the listing says they're included, they're paid by you on delivery.

4. Restrictions

We can't sell to or ship to countries and regions under comprehensive sanctions, or to anyone on a sanctions list. Some items can't be imported into certain countries; we don't ship them there. Things that can never be sold on Filagora are listed in the Prohibited Items Policy.

5. Cancelling an order

• Before your order ships, you can ask to cancel it: open the order in My orders and message the maker. If the maker hasn't started making it, we cancel it and refund you in full.
• Personalised and custom items can't be cancelled once the maker has started making them.
• Digital files can't be cancelled once the download has started.
• If a maker can't make your order in time, they cancel it and you're refunded in full automatically.

6. Returns

• Damaged, wrong, or not as described: you don't pay anything. Open a case under Purchase Protection within 30 days of delivery; we refund or replace it, and if we ask you to send it back, the return is at no cost to you.
• Changed your mind: each shop sets its own policy, shown on its About tab (whether it accepts returns, within how many days, and who pays return shipping).
• EU and UK buyers can also cancel within 14 days of delivery without giving a reason, except for personalised items and digital files once downloaded. Details are in Purchase Protection.
• To return an item, open the order in My orders and message the maker, who gives you the return address. Please don't send items back without asking first.

7. Refunds

• Refunds go back to the card or payment method you paid with. We issue them as soon as a cancellation or case is approved, or when a returned item reaches the maker.
• Your bank usually shows the refund within 5–10 business days.
• A full refund includes the shipping you paid. Return shipping for a change-of-mind return follows the shop's policy.

8. Questions

Message the maker from your order, or contact us: Contact Filagora · support@filagora.com.