How can we help?
The nine questions we hear most, answered honestly.
+How long until my order arrives?
Every item is printed after you order it. Most makers have your piece on the printer within 24 hours; printing takes a few hours to two days depending on size, then shipping is 2–9 days depending on where you and your maker live. The exact estimate is shown on every listing before you buy.
+What is the photo I get before shipping?
Your maker photographs your actual item on the print bed before packing it. It's proof of quality, and honestly, it's a lovely moment — that object exists because of you.
+What's the difference between buying the item and buying the file?
The printed item arrives at your door, finished. The digital file (STL/3MF) is for people who own a 3D printer — you download it instantly and print it yourself. Files include the designer's tested print settings.
+Can I return a 3D printed item?
Yes — most shops offer 30-day returns (each shop's exact policy is on its About tab). Personalized items (names, photos, custom sizes) can only be returned if they arrive damaged or incorrect, since they can't be resold.
+My print failed — can I get help with a digital file?
Absolutely. Message the designer from the listing — response times are shown on every shop. Most include tuned profiles for Bambu, Prusa and Creality machines, and they genuinely enjoy helping prints succeed.
+Is personalization really free-form?
On listings marked ⚡ Personalize, yes — names, dates, photos-into-light (lithophanes), star maps, custom sizes. Describe what you want in the order notes or use the listing's options.
+How do seller payouts work?
Shops are paid weekly via Stripe, every Monday, to a bank account in any of 40+ supported countries. Filagora's fee (3% physical / 5% digital) is deducted automatically — no invoices, no surprises.
+What can't be sold on Filagora?
Weapon parts and accessories, lock-picking tools, items infringing trademarks or copyrighted characters, and anything unsafe for its intended use. Every upload passes automated screening plus human review. Report anything that slipped through — we act within 24 hours.
+Who owns the designs?
Designers do, always. Buying a file grants the license shown on the listing (personal or commercial). Every uploaded model is geometrically fingerprinted, so stolen re-uploads are detected and removed.
Still stuck? Message any shop directly from its page — or write to support@filagora.com. A human answers within one business day.